Help Centre

Frequently Asked Questions
at 788 When

Got a question about your account, a PKR deposit, a withdrawal to JazzCash, sports betting markets, or the VIP programme? You are in the right place. Below you will find straight answers to the questions our Pakistani players ask most often — no fluff, just the information you need.

Accounts Deposits Withdrawals Sports Betting Slots VIP Responsible Gaming
40+
FAQ Questions Answered
7
Topic Categories
PKR
All Payments in Rupees
18+
Adults Only Platform

What Do You Need Help With?

Select a category below to jump straight to the questions that matter most to you right now.

Account
6 questions
Deposits
6 questions
Withdrawals
6 questions
Betting
6 questions
Slots & Games
6 questions
VIP & Bonuses
5 questions

Account Questions

Head to the Register page and fill in your full name, email address, Pakistani mobile number, a secure password, and your date of birth. Tick the agreement boxes to confirm you are 18 or above and that you accept the Terms and Conditions. After submitting, you will receive a verification code by email or SMS — enter it to activate your account. The whole process takes under two minutes and is completely free.

You must be 18 years of age or older. This is confirmed during the KYC identity check when you submit your CNIC or passport. Accounts found to belong to anyone under 18 are closed immediately and any deposited funds are returned after verification. The platform is strictly for adults.

No. Each individual is permitted one 788 When account only. Duplicate accounts are identified during KYC verification. If multiple accounts are linked to the same person, all of them are closed and any bonus balances are forfeited. If you have lost access to your existing account, contact the support team to recover it rather than creating a new registration.

Log in to your account, go to the verification section in your account settings, and upload a clear photo of your CNIC or passport. Make sure the document is not expired and all four corners are visible in the image. KYC approval typically takes a few hours. You can deposit and play while your verification is being processed, but withdrawals are held until KYC is complete.

On the Login page, click the "Forgot your password?" link and enter your registered email address. A reset link will be sent to your inbox — follow the instructions to choose a new password. The link expires within a limited time so act on it promptly. Check your spam folder if the email does not arrive within a couple of minutes.

No app download is required. 788 When works fully through any mobile browser on Android or iOS, as well as on desktop and laptop computers. Open Chrome, Safari, or any browser and navigate to 788when.com. The platform is optimised for mobile screens, so betting, games, and account management all work smoothly on your phone without installing anything.

Deposit Questions

788 When supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets for PKR deposits. All transactions are processed in Pakistani Rupees — there are no currency conversion fees. Select your preferred method from the deposit section inside your account after logging in.

The minimum deposit amount varies slightly by payment method but is generally kept low so that players with different budget levels can participate comfortably. Check the deposit page inside your account for the exact minimum figure for JazzCash, Easypaisa, and other methods. All amounts are shown clearly in PKR before you confirm.

JazzCash and Easypaisa deposits typically reflect in your 788 When balance within a few minutes. Raast and bank transfers may take slightly longer depending on your bank's processing speed. If a deposit has not appeared after 30 minutes and your bank or mobile wallet has confirmed the transaction, contact support with the transaction reference number so they can investigate promptly.

No. Your 788 When account login is completely separate from your JazzCash or Easypaisa credentials. When you initiate a deposit, 788 When generates a payment request that you approve independently inside your own mobile wallet app using your wallet PIN. 788 When never has access to your wallet password or PIN at any point.

No. All payment methods used for deposits must belong to the verified account holder. Third-party payments are not accepted and will result in a refund or account review. This policy exists to protect players from unauthorised use of their payment details and to comply with standard financial security practices.

788 When does not charge additional fees on PKR deposits. However, your bank or mobile wallet provider may apply their own transaction charges depending on your account type and the transfer method used. Always check with your payment provider if you are unsure about any charges on their end before initiating a transfer.

Withdrawal Questions

Log in to your account, go to the Withdrawal section, choose JazzCash or Easypaisa as your method, enter the amount in PKR, and confirm. The funds are sent to the mobile number registered against your 788 When account. Make sure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process outgoing payments. For more details visit the Withdrawal page.

Withdrawal processing times vary by method. JazzCash and Easypaisa requests are typically processed within a few hours once approved. Bank transfers may take one to three business days depending on the receiving bank. VIP members at higher tiers enjoy priority processing which can speed up the timeline considerably. You will receive a confirmation once the payment has been sent.

Common reasons for a pending withdrawal include incomplete KYC verification, an outstanding wagering requirement attached to a bonus, a mismatch between your registered payment details and the receiving account, or a routine security check on larger transactions. Check your account notifications or email for any action required. If everything looks correct and the request has been pending for longer than expected, contact the support team with your transaction ID.

Yes, minimum and maximum withdrawal limits apply and vary by payment method. The current limits in PKR are displayed inside the withdrawal section of your account before you submit a request. VIP members at higher tiers typically benefit from increased maximum withdrawal limits as part of their tier benefits.

While a withdrawal request is still in a pending or under-review status, it may be possible to cancel it from within your account. Once the payment has been approved and sent, it cannot be reversed. If you need to cancel a pending request, go to your transaction history and look for a cancel option, or contact support as quickly as possible.

KYC verification is required to confirm that the person withdrawing funds is the same person who registered and deposited. This protects your account from unauthorised withdrawals and is a standard process on all legitimate gaming platforms. Once your CNIC or passport is verified, future withdrawals go through without additional document requests unless your details change.

Sports Betting Questions

Cricket is the main focus — PSL matches, T20 internationals, bilateral series, and major ICC tournaments all have extensive markets available. Football is also well covered with international fixtures and major leagues. Esports betting is available for popular titles. The full range of available sports and tournaments is visible on the Betting page after you log in.

Yes. In-play or live betting is available on PSL and other major cricket matches. Odds update in real time as the match progresses — after each ball, wicket, and over. You can bet on the next wicket, over runs, match result, and many other markets while the game is happening. A stable internet connection is recommended for live betting so you always see the current odds before placing.

A bet is voided when the event it was placed on does not take place as scheduled — for example a match is abandoned due to rain, or a player is withdrawn before competing. When a bet is voided, the stake is returned to your PKR balance in full. In an accumulator, a void selection is treated as a non-runner and the bet is recalculated on the remaining selections.

Winnings are calculated by multiplying your stake by the decimal odds at the time the bet was placed. For example, a PKR 500 stake at odds of 2.50 returns PKR 1,250 (PKR 750 profit plus your stake back). Winnings are credited to your account balance automatically once the event result is officially confirmed, which usually happens within minutes of the final whistle or last ball.

Cash out is available on selected markets and events. When cash out is offered on your bet, you will see a cash-out button with the current value displayed in your open bets section. The available cash-out amount changes as the match progresses and reflects the current probability of your selection winning. Not all bets or events support cash out — check the betting section for eligibility on specific markets.

The minimum stake per bet is displayed on the betting slip when you add a selection. Minimum and maximum stake limits vary by sport, market type, and event. PKR amounts are clearly shown on the slip before you confirm. For the most current limits on specific cricket and football markets, visit the Betting page.

Slots & Games Questions

The platform offers slots, crash games, live casino tables (including live dealers for roulette, blackjack, and baccarat), bingo rooms, and instant-win titles. The Game Lobby is the central hub where all titles are listed with filters for category, provider, and popularity. New games are added regularly and are highlighted in the lobby.

All slot games use a certified Random Number Generator (RNG) to determine outcomes. Each spin is independent and has no connection to previous results — this means there are no patterns to predict and no way to manipulate the outcome. The RTP (Return to Player) percentage for each game is listed in the game information panel before you start playing.

Yes. Bingo rooms at 788 When are fully optimised for mobile browsers. You can join a room, buy tickets, and play through the entire session on your Android or iOS phone without any app installation. The bingo interface auto-daubs numbers as they are called so you do not miss a thing even if you are playing on a small screen. Visit the Bingo page for available rooms and schedules.

If a game disconnects or freezes during a spin, the result is still recorded on the server. When you reload the game, it will either show the completed result or resume from where it left off, depending on the game provider. Your bet and any winnings are not lost due to a technical interruption. If the result does not appear after reloading, contact support with the game name, time of the session, and the approximate bet amount.

Many slot titles offer a demo or free-play mode that lets you try the game mechanics without using your real PKR balance. Look for a "Demo" or "Try Free" button on the game tile in the Game Lobby. Note that winnings from demo play cannot be withdrawn — they are for practice purposes only. A logged-in account is required to access real-money play.

The Slot Games section organises titles into categories such as Classic Slots, Video Slots, Jackpot Slots, Megaways, and Branded Slots. You can also filter by provider or sort by newest, most popular, or highest RTP. New releases are added regularly and appear in a dedicated "New" section at the top of the lobby so you never miss a fresh title.

VIP & Bonus Questions

The VIP programme rewards players based on their activity across sports betting, slots, live casino, and bingo. Every PKR wagered earns points that accumulate toward tier upgrades. Higher tiers unlock better benefits including faster withdrawals, dedicated account management, exclusive bonus offers, and higher deposit and withdrawal limits. Your current tier and points total are visible on your VIP dashboard after logging in.

A wagering requirement means you need to bet a certain multiple of a bonus amount before any winnings derived from that bonus can be withdrawn. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place bets totalling PKR 10,000 before withdrawing bonus-derived winnings. Your progress toward meeting the requirement is shown in the bonus section of your account. Always read the bonus terms before accepting an offer.

VIP points and tier status can be affected by extended account inactivity. If you do not wager for a prolonged period, your tier level may be reviewed downward in line with the platform's VIP terms. Staying active across any combination of sports betting, slots, or casino games keeps your points accumulating and your tier status maintained. Full details are available in the VIP section of your account.

Yes. If you prefer to play without bonus funds and their associated wagering requirements, you can opt out of promotional bonuses in your account preferences. Some players prefer this approach so that all winnings from their real-money balance are immediately available for withdrawal without any wagering conditions attached. You can opt back in at any time.

Yes. 788 When regularly runs promotions tied to major cricket events, including Pakistan Super League (PSL) season, T20 World Cup, and bilateral series involving Pakistan. These can include enhanced odds, free bets, or cashback on losing cricket bets. Promotions are announced in the notifications section of your account and via email to registered players. Keep your notification settings active so you do not miss event-specific offers.

Everything You Need, All in One Place

From your first deposit to your first withdrawal, here is what makes 788 When the platform of choice for Pakistani players.

Mobile-First for Pakistan
The entire platform — sports betting, slots, live casino, bingo, and your account — is built to work perfectly on any Android or iOS browser without downloading an app. Whether you are on a flagship device or a budget handset, the experience is smooth and fast on any screen size.
PKR Payments via JazzCash & Easypaisa
Deposit and withdraw entirely in Pakistani Rupees using the payment methods you already use every day — JazzCash, Easypaisa, Raast, bank transfer, and cards. No currency conversion, no hidden fees from 788 When, and no need to link an international payment method.
Cricket & PSL Betting Markets
PSL matches, T20 internationals, and all major ICC tournaments are covered with deep markets — match winner, top scorer, over runs, and live in-play options. Cricket betting is at the heart of what 788 When does, designed for fans who actually follow every ball of the game.
VIP Programme with Real Rewards
Every PKR wagered builds toward your VIP tier. Higher tiers unlock faster withdrawals, priority support, exclusive bonus offers, and higher transaction limits. The programme runs across all sections of the platform — sports, slots, casino, and bingo all contribute to your progress.
Secure Account & Fair Games
Your account is protected with secure login, SMS verification codes, and KYC identity checks before withdrawals. All slot and casino games use certified RNG technology so every outcome is genuinely random. Your PKR balance is yours and only moves when you authorise it.
Responsible Gaming Tools Built In
Deposit limits, session time reminders, cooling-off periods, and self-exclusion options are available directly in your account settings without needing to contact anyone. These tools are designed to keep gaming enjoyable and within budget — visit the Responsible Gaming page for full details.

Understanding How 788 When Works

This FAQ page is the most complete reference point for Pakistani players who want straight answers about how 788 When operates. Whether you are figuring out how to get started, trying to understand a withdrawal delay, or just want to know which cricket tournaments have live betting markets, the questions and answers on this page cover all the key areas.

The most common question new players ask is about getting their account set up and verified. Registration takes under two minutes — you need a working email address, a Pakistani mobile number, and your date of birth. After that, a quick KYC check using your CNIC or passport unlocks the full platform including withdrawals. This is not unique to 788 When; it is standard practice across all legitimate online gaming platforms to confirm the identity of players before processing outgoing payments.

Deposits and withdrawals in PKR are something many Pakistani players are pleasantly surprised by. Everything runs in Pakistani Rupees through methods that are already familiar — JazzCash and Easypaisa are the most popular choices, and both are quick and straightforward. Raast has also become a popular option for those who prefer direct bank transfers without the need for a mobile wallet. Bank cards and other mobile wallets round out the options, giving players a broad range of ways to manage their balance.

Sports betting at 788 When is built around cricket first. The PSL generates some of the heaviest betting activity on the platform, with markets available well before match day and live in-play odds updating ball by ball during matches. T20 internationals, bilateral series, and ICC tournaments all have comprehensive coverage. Football — particularly major European leagues and international fixtures — provides a second major category, and esports betting has been growing steadily in popularity among younger Pakistani players.

On the games side, 788 When has a wide catalogue of slots from multiple providers, all accessible through the Game Lobby. The lobby organises titles by category — classic reels, video slots, jackpot games, Megaways — so finding something suitable is simple. Live casino tables with real dealers are available around the clock, and bingo rooms run scheduled sessions through the day and evening, making it easy to fit a session in around your schedule.

The VIP programme rewards consistent players across every section of the platform. Points accumulate from every PKR wagered on sports betting, slots, casino, and bingo equally. There is no need to concentrate your activity in one area to progress — play what you enjoy and your tier will rise naturally. Higher tiers bring tangible benefits: faster withdrawal processing, higher limits, and exclusive offers that are not available to the general player base.

Responsible gaming deserves a mention here too. 788 When includes a full set of self-management tools in your account settings — deposit limits, session reminders, cooling-off periods, and self-exclusion. These are not buried or difficult to access; they are right there in your account whenever you want to use them. Gaming should be entertainment, and these tools are designed to help you keep it that way. If you ever feel that gambling is affecting your finances or daily life, use these tools or step away — the platform will be here when you are ready.

If this FAQ page has not answered your specific question, check the relevant dedicated pages — Withdrawal, VIP, Betting, Slot Games, and Platform all contain more detailed information about their respective topics. For anything still unanswered, the live chat support team can assist directly from inside your account after you log in.

Helpful Pages

Withdrawal Guide
How to withdraw PKR to JazzCash, Easypaisa & bank
View
VIP Programme
Tiers, points, and exclusive member benefits
View
Sports Betting
PSL, T20, Football & Esports markets
View
Slot Games
Hundreds of slots, jackpots & Megaways titles
View
Game Lobby
Browse all games — slots, live casino, bingo & more
View
Responsible Gaming
Deposit limits, self-exclusion & player tools
View
Still need help? If your question is not covered here, log in to your account and use the live chat support option. The support team can assist with account issues, payment queries, game disputes, and anything else that requires a personal response.

Join 788 When — Free to Register, Fast to Play

Create your free account in under two minutes, deposit in PKR using JazzCash or Easypaisa, and get straight into cricket betting, slots, live casino, and bingo. Everything is here — no app needed.

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