1. Home
  2. Responsible Gaming
Responsible Gaming

Play Smart, Stay in Control at 788 When

Gaming is meant to be entertaining — a bit of excitement watching the PSL, spinning a slot, or trying your luck at bingo. At 788 When, we want that experience to stay fun and within your personal limits. This page gives you the tools, information, and guidance to keep it that way.

For adults aged 18 and above only. Gaming should always remain a leisure activity.
18+
Minimum age to play on 788 When
4
Self-management tools available free to all players
PKR
Set your own deposit limit in Rupees at any time
24h
Self-exclusion takes effect within 24 hours of request
Our Commitment

Responsible Gaming Tools on 788 When

All of the following tools are built into your account settings and available to every registered player at no cost. You can activate or adjust them at any time.

Deposit Limits
Set a daily, weekly, or monthly cap on how much PKR you can deposit into your 788 When account. Once the limit is set, it takes effect immediately. Reducing a limit is instant — increasing one takes 7 days to come into effect, giving you time to reconsider.
Session Time Reminders
Choose to receive a notification after 30 minutes, 1 hour, or a custom period of continuous play. It's easy to lose track of time when you're watching a live T20 match and placing in-play bets — a simple reminder helps you stay aware of how long you've been playing.
Cooling-Off Period
Take a short break from the platform for 1, 7, 14, or 30 days without permanently closing your account. During a cooling-off period you cannot log in, deposit, or place bets. When the period ends your account automatically becomes accessible again.
Self-Exclusion
If you need a longer break, self-exclusion lets you block your account for a minimum of 6 months. Once a self-exclusion is active it cannot be reversed until the full period expires — this is by design. Contact support to request self-exclusion or use the account settings panel.
Activity Review
Your account dashboard gives you a full record of deposits, withdrawals, bets placed, and time spent on the platform. Reviewing your activity regularly is one of the simplest ways to keep your gaming in check — the numbers don't lie.
Account Closure
If you decide you want to stop gaming entirely, you can request permanent account closure through support. Your real-money PKR balance will be returned to your JazzCash, Easypaisa, or bank account after standard verification checks. Bonus balances are forfeited upon closure.

What Responsible Gaming Means

Responsible gaming is not about telling you not to play. It is about making sure that when you do play — whether that's a PSL betting market, a slot session, a bingo room, or a live casino table — you are doing so with a clear head, a set budget, and a genuine sense of entertainment rather than desperation.

The vast majority of people who play on platforms like 788 When do so without any problem. They set aside a small amount of money each month — maybe a few hundred PKR — play within that budget, and treat winnings as a bonus rather than an expectation. That is the healthy version of gaming, and it is the version we want all our players to experience.

However, for a small number of people gaming can become more than entertainment. It can start taking more time, more money, and more mental energy than it should. Recognising the early signs — in yourself or someone close to you — makes it much easier to take action before the situation becomes serious.

Signs That Gaming May Be Becoming a Problem

If any of the following feel familiar, it may be worth taking a step back:

  • Chasing losses — depositing more after a losing session specifically to try to win it back.
  • Gaming with money needed for essentials — using funds set aside for bills, food, rent, or family commitments.
  • Hiding your gaming — not telling family members how much time or money you are spending on the platform.
  • Feeling restless or irritable when not playing — finding it hard to focus on other things, or feeling anxious between sessions.
  • Borrowing money to fund gaming — asking friends, family, or using credit to deposit when your own funds run out.
  • Gambling as a way to deal with stress or difficult feelings — using gaming as an escape from problems rather than as entertainment.
  • Spending more time than intended — sitting down for 30 minutes and realising hours have passed without noticing.
  • Promises to stop or cut back that don't last — repeatedly deciding to reduce your gaming but finding yourself back to previous patterns quickly.
One sign on its own does not mean there is a problem.

But if two or more of these patterns are occurring regularly, we strongly encourage you to use the self-exclusion or cooling-off tools in your account settings, or to speak with a trusted person. Taking action early is always easier than addressing the issue after it has grown.

Practical Tips for Staying in Control

  • Decide your budget before you start — pick an amount you are comfortable losing entirely and treat it as the price of entertainment for that session.
  • Never deposit more than your set budget for the session — if it is gone, the session is over. Do not top up.
  • Keep gaming separate from emotions — avoid playing when you are tired, stressed, upset, or have had a difficult day. These states make it harder to make rational decisions.
  • Take regular breaks — set the session time reminder in your account and actually step away when it fires. Go for a walk, have a chai, check in with family.
  • Think of winnings as a bonus, not income — the house edge means that over time, games are not profitable for the player. Any winnings you make are good fortune, not a salary.
  • Do not borrow to gamble — using borrowed money or credit to fund gaming is one of the clearest warning signs. If you have reached this point, use the self-exclusion tool immediately.
  • Check your activity history — your account dashboard shows exactly how much you have deposited, wagered, and withdrawn. Looking at the honest numbers weekly keeps things in perspective.
  • Talk to someone — if gaming is causing tension at home or stress about money, speaking to a family member or trusted friend is often the most effective first step.

Protecting Those Around You

Problem gaming affects more than just the individual player. It creates financial pressure, emotional stress, and can impact family relationships significantly. If someone in your household is showing signs of a gambling problem, the most important thing you can do is to approach the conversation with understanding rather than judgment — it is much more likely to lead to positive change.

You can also ask 788 When support to flag your concern if you believe a family member's account is being used excessively. While we cannot share another person's account details with you, we can initiate a welfare check process on that account.

If you are a parent, please ensure that children do not have access to your 788 When account, your JazzCash or Easypaisa wallet, or any device where you are logged in. Account sharing is against our terms and conditions, and underage access is something we take very seriously.

How to Activate a Responsible Gaming Tool

1
Log in to your 788 When account

Use your registered email and password on the login page. Make sure you are on the official 788when.com domain.

2
Go to Account Settings

Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

3
Select "Responsible Gaming"

You will find the Responsible Gaming section in the left-side menu. It lists all available tools including deposit limits, session reminders, cooling-off, and self-exclusion.

4
Choose your tool and apply

Select the tool you want to use, enter any required values (such as a PKR limit amount or a time period), and confirm. Restrictions take effect immediately or within the time frame described for each tool.

5
Contact support if you need help

If you cannot access your account settings or need assistance activating a tool, contact our support team via live chat. Self-exclusion requests can also be submitted directly to support and will be processed within 24 hours.

Quick Links

Budget Reminder

Before your next session, ask yourself:

  • Is this money I can afford to lose completely?
  • Have I paid all essential bills this month?
  • Am I playing for fun or to chase a loss?
  • Is my family aware of how much time and money I spend gaming?

If any answer gives you pause — take a break first.

Need Support?

Our support team is available to help you activate any responsible gaming tool, discuss your concerns confidentially, or process a self-exclusion request.

Live chat available in your account

Age Verification

788 When is strictly for players aged 18 and above. All accounts go through a KYC identity check. If we suspect underage access at any point, the account will be suspended immediately pending verification. Please keep your login details secure and do not share your account with others.

Common Questions

Responsible Gaming FAQ

Answers to questions we get most often from players about staying in control and using our self-management tools.

Yes. You can set a daily, weekly, or monthly deposit limit in PKR from your account settings at any time. Reducing your limit takes effect immediately — for example, if your weekly limit is PKR 5,000 and you lower it to PKR 2,000, that lower cap is active right away. Increasing a limit requires a 7-day waiting period before the new, higher limit comes into force. This delay is intentional and is designed to give you time to reconsider.

A cooling-off period is a short break — 1, 7, 14, or 30 days — after which your account automatically becomes available again. It is suitable for players who want a temporary pause. Self-exclusion is a longer-term measure with a minimum period of 6 months. Once a self-exclusion is in place, it cannot be lifted early under any circumstances. If you feel your gaming is becoming a genuine concern rather than a temporary issue, self-exclusion is the more appropriate tool.

Yes. Your real-money PKR balance will be returned to your registered JazzCash, Easypaisa, or bank account after account closure is processed and standard verification checks are completed. Bonus balances and any associated winnings from active bonuses are forfeited at the point of closure, as set out in the Terms and Conditions.

Yes. The session time reminder feature lets you choose how long you want to play before receiving a notification — 30 minutes, 1 hour, 2 hours, or a custom period. The reminder appears as an in-platform notification during your session. It does not log you out automatically, but it prompts you to consciously decide whether to continue. Pairing this with a deposit limit is one of the most effective combinations for staying in control.

The most effective first step is a calm, non-judgmental conversation with the person. Many people respond better when they feel heard rather than criticised. If you believe they have an account on 788 When and their gaming is seriously impacting the household, you can contact our support team to raise a welfare concern. We cannot share another player's account information with third parties, but we can flag the account for a welfare review. Encouraging the person to use our self-exclusion tool themselves is also worth suggesting.

Yes. Your account dashboard includes a full activity history showing all deposits and withdrawals in PKR, all bets placed including sports, slots, and bingo, session durations, and bonus activity. You can filter by date range to see a weekly or monthly summary. Reviewing this regularly — even just once a week — is one of the simplest habits you can build to stay aware of your gaming patterns before they become a concern.
Play Responsibly

Ready to Play? Set Your Limits First.

Create your 788 When account and set your personal deposit limit before your first session. It takes 60 seconds and makes a real difference. Slots, PSL betting, bingo, and more — with PKR deposits via JazzCash, Easypaisa, and Raast.

Create Your Account Login

18+ only. Please game responsibly.  ·  Terms and Conditions  ·  Privacy Policy  ·  FAQ