Privacy Policy – How 788 When Protects Your Data

788 When is an online gaming and entertainment platform operating at 788when.com. When you register an account, make a deposit, place a bet, or interact with any part of the platform, we act as the data controller — meaning we are responsible for deciding how and why your personal information is used.

This Privacy Policy applies to all players and visitors of 788 When regardless of the device or method used to access the platform. It covers all products available through the platform including sports betting, slots, live casino, bingo, crash games, and the VIP programme.

If you have any questions about this policy or about the data we hold, please reach out to our support team. Contact details are provided in Section 13.

We collect personal information at different points during your use of 788 When. The categories of data we collect are set out in the table below.

Each piece of data we collect serves a specific, legitimate purpose. We do not collect data speculatively or for purposes that are not relevant to running the platform. The main reasons we collect and use your personal information are:

• Account creation and management — to register your account, verify your identity, and maintain your player profile.
• Processing transactions — to handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods securely and accurately.
• Identity verification (KYC) — to confirm that players are who they say they are, that they meet the minimum age requirement of 18, and to protect against fraud and money laundering.
• Platform security — to detect and prevent unauthorised access, duplicate accounts, and abusive activity such as bonus fraud or collusion.
• Customer support — to respond to queries, resolve disputes, and maintain records of communications for quality assurance.
• Responsible gaming — to monitor gaming behaviour patterns where you have set limits or requested self-exclusion, and to ensure those tools function correctly.
• Platform improvement — to analyse how the platform is used in aggregate to improve performance, game selection, and user experience.
• Legal and compliance obligations — to meet record-keeping and reporting requirements applicable to online gaming platforms.
• Marketing communications — only where you have specifically opted in to receive promotional emails or notifications. You can opt out at any time.

788 When does not sell your personal data. We share data only with third parties who are necessary for delivering the platform's services, and only to the extent required for those specific purposes.

• Payment processors — JazzCash, Easypaisa, Raast, and bank payment partners receive the minimum data required to process your specific deposit or withdrawal transaction in PKR.
• Identity verification providers — our KYC verification partner receives the documents and information you submit during the verification process. This partner operates under strict confidentiality obligations.
• Game software providers — third-party game providers who supply slots, live casino, bingo, and other games may receive a session token and account reference to deliver game content. They do not receive your full personal profile.
• Fraud and security services — technical security providers receive IP addresses and device data to assist with fraud detection and prevention.
• Customer support platforms — support communication data is stored within our support system, which is operated by a trusted provider under data processing agreements.
• Legal and compliance requirements — we may disclose data to relevant authorities if required to do so by applicable law or in response to a valid legal process.

Given that most players on 788 When use JazzCash, Easypaisa, Raast, or direct bank transfer for PKR transactions, we want to be specific about how payment data is handled:

• When you initiate a deposit via JazzCash or Easypaisa, you enter your mobile wallet number on 788 When. This number is passed to the payment provider to initiate the transaction. We do not receive or store your wallet PIN or any authentication credential.
• For Raast transfers, we receive confirmation of the transaction reference and amount. Your full bank account details are not stored on 788 When's servers beyond what is needed for reconciliation.
• For bank transfers, you provide your bank account name, account number, and bank name when setting up a withdrawal. This data is stored securely and used solely for processing withdrawal requests made by you.
• All transaction amounts are denominated in PKR. Transaction records are retained for the period required under our data retention policy.
• Where a withdrawal is pending verification, the payment data submitted is used only for that specific transaction review. It is not used for any other purpose or shared with third parties beyond the payment processing chain.

If you believe a transaction has been processed incorrectly or you notice an entry on your JazzCash, Easypaisa, or bank statement that you do not recognise, contact support immediately. We take payment disputes seriously and will investigate promptly.

788 When uses cookies and similar browser storage technologies to make the platform work and to understand how it is being used. The categories of cookies we use are:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your regional and language preferences. These cannot be disabled.
• Analytics cookies — help us understand which pages and games are most popular, where players spend time, and where errors occur. This data is processed in aggregate and is not linked to individually identifiable profiles.
• Preference cookies — remember settings you have chosen within the platform such as bet stake defaults, notification preferences, and responsible gaming limit configurations.

Most browsers allow you to manage cookie settings, including blocking or deleting cookies. Please be aware that disabling essential cookies will prevent the platform from functioning correctly. Analytics and preference cookies can be disabled without affecting core platform functionality.

We keep your personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are as follows:

• Account and identity data — retained for the duration of the account and for a minimum period of five years after account closure, to meet record-keeping obligations.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years from the date of each transaction.
• KYC verification documents — retained for the period required and then securely deleted. You will be notified if we need to retain documents beyond the standard period.
• Support communications — chat logs and email records related to support interactions are retained for up to two years from the date of the interaction.
• Technical and usage data — session logs, IP records, and usage analytics are retained for up to 12 months before being anonymised or deleted.
• Marketing preferences — records of your opt-in or opt-out status for marketing are retained for as long as your account exists, or until you update your preferences.

When data reaches the end of its retention period, it is either securely deleted or anonymised so that it can no longer be linked to you as an individual.

We take data security seriously and apply technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure.

• All data transmitted between your device and 788 When is encrypted using TLS (Transport Layer Security). Look for the padlock symbol in your browser address bar.
• Account passwords are stored as salted cryptographic hashes. We cannot retrieve your plain-text password, which is why password reset is done via a one-time link rather than showing your existing password.
• Access to personal data within 788 When's internal systems is limited to staff members who require it to perform their role. All internal access is logged and audited.
• Our hosting and data storage infrastructure uses encryption at rest for sensitive data categories including identity documents and financial records.
• We conduct regular reviews of our security practices and apply updates and patches to keep platform software current.

Despite our best efforts, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information and poses a risk of harm, we will notify affected players as promptly as practicable.

788 When is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Account registration requires confirmation that you are 18 years of age or above, and age verification checks are carried out as part of the KYC process.

If we become aware that a person under the age of 18 has registered an account or provided personal data to 788 When, we will close that account immediately, void any bets or bonuses associated with it, and delete the personal data collected, except where retention is required to prevent re-registration.

If you are a parent or guardian and believe that a minor has accessed or registered on the platform, please contact support immediately with the relevant account details so we can take action promptly.

The 788 When platform may from time to time reference or link to third-party content such as game provider information or payment method guides. This Privacy Policy applies only to data collected and processed by 788 When directly.

Any third-party websites or services that you access — including your JazzCash or Easypaisa app, your bank's online portal, or any external site — are governed by their own privacy policies. We are not responsible for the privacy practices of third parties and encourage you to read their policies before providing your personal information.

We may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, PSL betting markets, special promotions, and VIP programme updates — but only if you have given your consent to receive them.

• You can opt in to marketing communications during registration or at any time from your account notification settings.
• You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by following the unsubscribe link in any marketing email.
• Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal updates, security alerts, or important account notifications — you will continue to receive those regardless of your marketing preferences.
• We will not use your contact details for marketing from any third party. If a partner promotion is included in a 788 When communication, it will be clearly identified as such.

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements to how we explain our data practices. The date shown at the top of this page is always the date of the most recent revision.

Where changes are material — meaning they significantly affect how your data is used or what rights you have — we will notify registered players by email or through a prominent in-platform notification before the changes take effect.

We encourage you to review this page periodically. Continued use of 788 When after an updated policy has been published constitutes your acknowledgement of the revised terms. If you do not agree with a material change, you have the right to close your account and request deletion of your data as described in Section 7.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with our support team. We aim to respond to all privacy-related requests within 30 days.

For general account queries, game issues, deposit and withdrawal questions, or responsible gaming support, visit the FAQ page or contact support through your account's live chat function.